ITIL® Foundation Complete Certification Kit

The ITIL® 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 2011 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL® 2011 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL® 2011 Foundation Complete Certification Kit is, to quote numerous ITIL® certified clients, "the gold standard of ITIL® Certification."

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL® framework, ITIL® certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL® 2011 Foundation certification exam, including:

Real-world scenarios that describe what you've learned in the context of service solutions. These include thought-provoking questions to challenge your thinking and understanding.

Section reviews for each chapter to help you zero in on what you need to know and practice exam questions.

A Real-World Guide to ITIL® 2011 Skills. Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

Ability to assess what you've learned with challenging ITIL® Foundation exam style questions.

Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL® trainers who explain each of the topics and concepts of ITIL®.

Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt.

This new Expanded and Updated edition includes:

Content updated to match syllabus 4 - processes and other content areas all provided for in both the book and elearning presentations

More in-depth exam prep, e.g. answer guides for all exam questions

More content depth in a number of areas

Audience:

The ITIL 2011 Foundation course will be of interest to:

Individuals who require a basic understanding of the ITIL framework;

Individuals who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;

IT professionals or others working within an organization that has adopted the ITIL framework and who need to be informed about, or contribute to an ongoing service improvement programme.

A typical role includes (but is not restricted to): IT Management, IT Consultants, Help Desk Officers, Business managers, Service Desk and IT Support Staff

Which ITIL® concepts are covered in this course?

The 2011 Foundation Certificate enables participants to understand the basic terms, concepts and relationships between the ITIL® processes and functions.

The Service Lifecycle

Essential terminology

Service Strategy

Service Strategy Processes: Financial Management for IT Services, Service Portfolio Management, Business Relationship Management

Service Design

Design Coordination & Service Level Management

Service Catalog Management & Supplier Management

Capacity Management and Availability Management

IT Service Continuity Management & Information Security Management

Service Transition, Transition Planning & Support and Knowledge Management

Service Asset & Configuration Management

Change Management

Release & Deployment Management